techniques for cooling down situations that threaten to ignite when you don't want them to. In all but the rarest of cases, you'll feel better and come up with more effective solutions when you contain conflict rather than give anger a free rein.
Listening deeply
Controlling pace, space, and breath
Asking for clarification
Speaking softly
Connecting
Dropping defensiveness: verbally and nonverbally
Finding agreement where you can
Developing distractions
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