Tips to handle angry person

techniques for cooling down situations that threaten to ignite when you don't want them to. In all but the rarest of cases, you'll feel better and come up with more effective solutions when you contain conflict rather than give anger a free rein.

Listening deeply

Controlling pace, space, and breath

Asking for clarification

Speaking softly

Connecting

Dropping defensiveness: verbally and nonverbally

Finding agreement where you can

Developing distractions